Questions, answered.
Pricing, migration, training, disaster recovery and what actually sets Enersoft apart. If you don't see your question here, contact us and we'll get you a straight answer.
How much does Enersoft cost?
Pricing depends on factors such as the number of utilities and the number of customers you serve. Because our platform runs with a high level of automation and generates very few technical-support issues, we have real flexibility on price — so we can almost always beat any estimate you're working with. Request a demo for a personalized quote.
Is it easy to move from my current software to Enersoft?
Yes. Our technicians do the vast majority of the work for you — including migrating your data from your old system and configuring Enersoft to reflect your settings and requirements. We've done this many times, and we make sure the transition goes smoothly.
Is Enersoft a complete, turnkey solution?
Yes. Enersoft runs all of your EDI, billing, reporting, broker management and more in one platform. If you need additional customization, our programmers are available to tailor the system further for a reasonable fee.
Do you train our staff on how to use the platform?
Yes. Signing up with Enersoft includes a complete training program. We can come to your office to train your staff in person, or run it remotely by webinar. We also provide ongoing training by phone, email, screen-sharing sessions and video walkthroughs.
Do you handle disaster recovery and backups for our data and system?
Yes. As a hosted solution, everything you do on Enersoft is backed up in real time and stored in redundant, geographically distributed locations. That gives you a robust disaster-recovery posture and rapid restoration if it's ever needed.
How is Enersoft different?
A few things set us apart:
- Our billing mechanisms — Retroactive Billing and surgically accurate rate changes — help ESCOs bill roughly 4–8% more than they would with competing systems. Ask us about our billing products and we'll show you how it works.
- We deliver the highest level of automation and require minimal manual input.
- All reports are automatically cross-examined against one another to ensure a high degree of reliability.
- We hold ourselves to a strict QA process so that results are accurate.
Do we need special hardware to run Enersoft?
No. Enersoft is a hosted, web-based solution. All you need is a computer and an internet connection, and you can access it from anywhere in the world.
What kind of customer support do you provide?
Enersoft provides unlimited phone, email and remote screen-sharing support during regular business hours, and we're available after hours for urgent matters.
Still have questions?
The fastest way to get answers is to see the platform on your own numbers. We'll walk you through it and give you a personalized quote.